1. Overview
At Qazi Wholesalers, we strive to ensure every order meets your expectations. If you receive goods that are faulty, damaged, or not as described, we are committed to resolving the issue promptly. This policy outlines the process for returns and refunds.
2. Eligibility for Returns
You may request a return if:
- The goods are faulty, damaged, or defective upon delivery
- The goods received do not match what was ordered
- The return request is made within 14 days of delivery
- The items are unused, in their original packaging, and in resaleable condition
3. Non-Returnable Items
The following items cannot be returned:
- Perishable goods including food and beverages
- Items that have been opened, used, or are no longer in original packaging
- Custom-sourced or specially ordered products
- Products with tampered safety seals or labels
4. How to Request a Return
To initiate a return, please contact us within 14 days of receiving your order:
Email: Qazi@qaziwholesalers.co.site
Phone: 07454 837 070
Please provide your order reference, a description of the issue, and photographs of any damaged or faulty items. We will respond within 2 business days with return instructions.
5. Refund Process
Once we receive and inspect the returned goods, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part or faulty goods.
6. Exchanges
If you received an incorrect item, we will arrange a replacement at no additional cost. Exchanges are subject to stock availability. If the requested product is unavailable, we will offer a full refund instead.
7. Damaged or Faulty Goods
If your order arrives damaged or contains faulty products, please notify us within 48 hours of delivery. Provide photographs of the damage and the packaging. We will arrange collection of the damaged goods and either replace them or issue a full refund, including any delivery charges.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please get in touch:
Email: Qazi@qaziwholesalers.co.site
Phone: 07454 837 070
We aim to respond to all enquiries within 1 business day.