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Order received
You order online or by phone.
Trade portal, email, or a direct call to your account manager. We confirm within four working hours.
Four services. One invoice. One supplier — us. Stocking from our London depot. Delivery guaranteed within seven days anywhere in mainland UK. Trade pricing that doesn't drift. And a named account manager who picks up the phone before you have to leave a voicemail.
Stocked from our London depot, fully traceable, fully insured. The same authenticated supply chain that feeds national retailers — now open to independents, at no minimum order.
Four product categories, fully traceable, fully insured. Every SKU passes through a single depot. No grey-market, no parallel imports, no "we'll see what we can get".
Stock-takes are weekly. Best-seller lists are published monthly. If a brand catches fire mid-quarter, we hear about it before the algorithm does — and we route units toward it within the week.
You will never get a "back-order will arrive in 6-8 weeks" email from us. The depot is here, in London, today.
Trade portal, email, or a direct call to your account manager. We confirm within four working hours.
Same-day picking for orders received before 3pm. Full traceability — every SKU scanned, every pallet logged.
Routed through trusted carriers. You get a tracking link the moment the pallet leaves the depot.
Guaranteed. If it lands late, the delivery is on us. Every order, every postcode, no exceptions.
Every approved trade account sees the same price for the same SKU. No tier games. No "let me check with my manager". What you see in the portal is what you pay on the invoice.
Pricing notices land in your inbox 14 days before any change. You'll never get blindsided by a margin shift the morning a delivery arrives. Quarterly updates, openly published.
If we can't beat the price you'd get from your current supplier, we'll say so. And we'll tell you who can. The point isn't winning every line — it's earning every account.
Every approved trade account is assigned a named account manager within 24 hours. They know your name, your stock movements, and the brands your customers keep asking for.
You will have their direct line. Their email. Their working hours. Voicemail is a fallback we'd rather not need.
Monthly stock-movement summaries — what's flying, what's stagnant, what's worth reordering before it sells out at Tesco. The intelligence the chains have, in your inbox.
Seasonal planning ahead of major retail moments — Eid, Diwali, Christmas, summer holidays. We've watched the patterns for four years. We pass the pattern on.
Every mainland UK postcode. Same 7-day guarantee. Northern Ireland with 8-10 day estimated transit, separate quote on application.
Routed from a single London depot through trusted national carriers. One supplier, one supply chain, one accountable name.
The promise is small but absolute. Stock from a real depot. Land within seven days. And answer the phone when you call.